TERMS AND CONDITIONS


Company name: Atelier Martis

Owner: Reinout Van der Straeten

GSM: 0494393692
VAT Number: 0738.869.388
Address: Apostelhuizen 12, 9270 Kalken, Belgium 
Legal Entity: Eenmanszaak

1. General

These Terms and Conditions govern the use of the website and webshop of Atelier Martis and the purchase of handmade jewelry and furniture. By placing an order, the customer agrees to these terms.

2. Safety Disclaimer

  • Our jewelry and objects must never be used as weapons or swallowed. Particular caution is advised for small children.
  • The materials used are safe; however, oxidation occurring on the surface is a natural and intentional reaction that contributes to the aesthetics of each piece.
  • It is strongly advised not to lick, ingest, or expose food to the materials or their patinas/oxidation layers. Jewelry should not be worn while cooking or eating.

3. Handmade Nature of Products

  • All jewelry and furniture are handmade in Belgium and may exhibit minor imperfections that emphasize their artisanal nature.
  • Possible variations include slight scratches on the interior or exterior, surface texture variations, air bubbles, or minor deformations. These characteristics are intentional and part of the unique identity of each piece.
  • Colors, finishes, and aesthetics will vary from piece to piece, making each item one of a kind.

4. Orders & Lead Time

  • Since all pieces are made to order, production can take up to 4 working weeks from the order date.
  • Atelier Martis is not responsible for any delays caused by external postal or courier services.

5. Pricing & Payment

  • All prices are in EUR (€) and are inclusive of VAT.
  • Payment must be made in full at the time of ordering.
  • Accepted payment methods include Bancontact, credit cards, and debit cards.
  • Atelier Martis reserves the right to update prices at any time.

6. Shipping & Delivery

  • Shipping costs and estimated delivery times will be communicated at checkout.
  • Any customs fees, import duties, or taxes imposed by the customer’s country are the responsibility of the buyer.
  • Atelier Martis is not responsible for lost, stolen, or damaged packages once handed over to the shipping provider.

7. Returns & Refunds

  • Returns are only accepted if they comply with the legally established warranty conditions.
  • Custom-made pieces cannot be returned, except in cases where Atelier Martis is proven to be at fault for an error or defect.
  • Customers must report any defect or error within 7 days of receiving their order, including clear photos of the issue.
  • Approved returns must be sent back in their original condition and packaging at the customer’s expense.

8. Warranty & Liability

  • Atelier Martis provides no warranty beyond legal obligations. Normal wear and tear, oxidation, or improper handling do not qualify for refunds or replacements.
  • Atelier Martis is not liable for any injuries, allergic reactions, or damages caused by misuse or improper handling of the products.

9. Intellectual Property

  • All designs, images, and content on the website are the intellectual property of Atelier Martis and may not be copied, reproduced, or used without explicit permission.

10. Privacy & Data Protection

  • Customer data is handled in compliance with GDPR regulations. Personal information will only be used for order processing and communication purposes.

11. Governing Law

  • These terms are governed by the laws of Belgium. Any disputes shall be settled in the competent courts of Belgium.

By placing an order, the customer confirms they have read and agreed to these Terms and Conditions.